When you first try to log in please follow the steps located Registering-for-Care-a-Van-Online-Portal.pdf it is a step by step of what you should do. Please note** we have found some people need to put their information exactly as written in our system so please reference your registration card and include your     *(mSP) behind your name with the same spacing. If you don't have this information please call transit to get your information.**